The Communications Division consists of two subdivisions. The East Baton Rouge Parish Communications District and 9-1-1 Operations. The Communications Division has 40 employees and is managed by the Communications District Manager and the Chief of Operations who reports to the Administrator of the Department of Emergency Medical Services.
The Communications District is charged with administering various aspects of 9-1-1 which includes financial matters, as well as purchasing and maintaining all 9-1-1 telecommunications equipment for three primary Public Safety Answering Points (PSAP's). In addition, the District is responsible for the City-Parish full service radio shop providing repair services for pagers, radios, global positioning units, emergency flashers on vehicles and disaster warning sirens. This includes the operation and maintenance of both the 700/800 MHz radio system and the Parish Paging System, as well as the Parish Centrex Telephone System.
The Operations Division is the primary PSAP for East Baton Rouge Parish and answered over 350,000 calls to 9-1-1 a year. The division, also provides Radio Dispatch Services for 50,000 calls for East Baton Rouge Parish EMS ambulances each year. All 9-1-1 operators are certified as Basic Telecommunicatorís through the Association of Public Safety Communications Officials (APCO) and are National Registry of Emergency Medical Technicians (NREMT) Certified Basic EMT's. All 9-1-1 Supervisorís and Training Officer's receive advanced APCO certified training. Training is completed by both in-house certified instructors and various conferences.
The 9-1-1 operators obtain pertinent information to properly triage the nature of the caller's emergency, as well as provide re-arrival first aid instructions to caller's with medical emergencies. Once the necessary information is obtained, the operator will forward the caller to the appropriate public safety agency for additional information and dispatch an EMS ambulance to the location if needed. Operators dispatch approximately 100-125 calls for medical emergencies per day.
Currently, the 9-1-1 operations center is facilitated at the Advanced Traffic Management/Emergency Operations Center (ATM/EOC) building alongside Baton Rouge Police and Fire Department Communications and the East Baton Rouge Sheriff's Office Communications. The 9-1-1 operators work in a combined communications center atmosphere and include Advanced Traffic Management Operations carried out all in the same room. This facility is truly a state of the art communications center built with the future in mind.