FAQ's  | 3-1-1 Call Center Brochure

A Message from Mayor-President
Melvin L. “Kip” Holden

It just got much easier for citizens to access City-Parish governmental information and services. Our new 3-1-1 Call Center provides someone to answer your questions and help solve your concerns each day. We’re taking steps to update and improve the level of customer service provided throughout East Baton Rouge Parish government and 3-1-1 places helpful information right at your fingertips when you need it.

One convenient, easy to remember number 
(225) 389-3090
or e-mail
dpwcs@brgov.com

3-1-1 CALL CENTER!

The 3-1-1 Call Center is open 5 days a week from 7:30 a.m. - 5:00 p.m. to receive citizen inquiries about available parish government services. The center is equipped with state of the art technology to record service requests and route them to the appropriate parish department.

 A call center representative will assist you in finding the appropriate government services, a service request is created and automatically forwarded to the appropriate division to address your needs. Our services include:

General Information (hours and location); domestic animal concerns (stray/loose dogs and cats); housing conditions (overgrown lots, junk or inoperative vehicles); mosquito related problems; potholes; traffic signal malfunctions (street sign and traffic light related concerns); sidewalk concerns (damaged or in need of repair), trash & debris pckup; tree/branch hazards; unpermitted construction and zoning violations.
 

FREQUENTLY ASKED QUESTIONS

Can I call 3-1-1 on my cell phone?

Yes! If, for some reason you can not contact the Call Center, please call (225) 389-3090 and report your name, address, cell phone number and the name of your wireless carrier so the City can investigate the problem.

Your call may be blocked?

Some phone systems have Restriction Blocks placed on their phone service. If there is a restriction to block 900-976 and 4-1-1 numbers, this will also block access to 3-1-1. If you can dial 4-1-1, you should be able to dial 3-1-1. There are charges for placing a call to 4-1-1, however, there is no charge for calls to 3-1-1.

Dialing 3-1-1 from your computer?

Some people and businesses are using Internet technology to place their phone calls. The Internet Protocol allows voice to be carried over network connections, and this type of connection is referred to as VoIP (Voice over Internet Protocol). Systems using VoIP do not allow dialing directly to 3-1-1.